Prof.Shanmugam Gnanasambandam is an Associate Professor at XIME Bangalore. His qualifications includes - B.Tech (Electronics & Communication), M.Tech (Telecom Systems Engineering) and PGDM (Marketing). He has 24+ years of work experience in the IT/Telecom industry, built by organizations like Infosys, Siemens Communication Software and Tata Telecom. His Technology/Domain areas of work includes - Telecom, Customer Relationship Management (CRM), Enterprise Mobility Solutions and Business Intelligence. His functional areas of work spans across Customer Service Management, Product Development, Group/People Management, Operations/Process Management, Project Management, Consulting and Training. He is passionate about Technology, Teaching, Mentoring, People Development, Writing and Knowledge Sharing. Some of the courses he teaches at XIME include - Customer Relationship Management, Digital Marketing, Management Information Systems, Performanace Management Systems and Business Communications.